SHIPPING POLICY
VIORENTINE. PARIS – United Kingdom
At VIORENTINE. PARIS, we are committed to delivering timeless elegance with transparency and care. Please review our shipping policy below.
1. Order Processing
All orders are processed and dispatched within 1–2 working days (Monday–Friday, excluding public holidays).
Once your order has been shipped, you will receive a confirmation email including tracking information.
Please note: Orders are not processed on weekends or UK public holidays.
2. Delivery Time – United Kingdom
Estimated delivery time:
7–14 working days from the date of dispatch.
Delivery times are estimates and may vary depending on courier operations and seasonal demand.
While we strive to meet these timeframes, delivery dates are not guaranteed.
3. Shipping Costs
Shipping fees are calculated at checkout.
Promotional free shipping may be offered during selected campaigns.
Shipping costs are non-refundable unless the item is confirmed faulty.
4. Tracking Information
Once dispatched, you will receive tracking details via email.
Please allow up to 48 hours for tracking updates to become active in the courier system.
5. Delays
Delivery delays may occur due to:
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Courier disruptions
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High seasonal demand
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Customs procedures (if applicable)
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Weather conditions
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Incorrect shipping information
VIORENTINE. PARIS is not liable for delays once the parcel has been handed to the courier.
6. Incorrect Address
Customers are responsible for ensuring the shipping address is accurate at checkout.
If an incorrect address is provided:
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We cannot guarantee successful delivery
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Re-shipping costs may apply
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Refunds will not be issued for lost parcels due to incorrect address submission
7. Lost, Stolen or Marked-as-Delivered Parcels
If your tracking status shows “Delivered” but you have not received your parcel:
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Check with neighbours
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Check safe locations around your property
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Contact the courier directly
If the issue remains unresolved, contact us within 7 days of the marked delivery date.
We reserve the right to initiate a courier investigation before issuing any replacement or refund.
Please note:
Once delivery is confirmed by the courier, responsibility transfers to the customer.
8. Split Shipments
To ensure faster dispatch, orders containing multiple items may be shipped separately.
You will not incur additional shipping charges.
9. Refused or Uncollected Parcels
If a parcel is refused or not collected:
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Return shipping fees may be deducted from any refund
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Original shipping fees are non-refundable
10. Risk & Ownership
Ownership and responsibility for goods pass to the customer once the parcel has been confirmed delivered to the address provided at checkout.
Contact
Customer Care
VIORENTINE. PARIS
info@viorentine.com
We appreciate your trust in VIORENTINE. PARIS and remain dedicated to delivering refined pieces with reliability and care.