Return Policy

 

RETURN & REFUND POLICY

 

VIORENTINE. PARIS – United Kingdom

At VIORENTINE. PARIS, we take pride in delivering refined, high-quality pieces crafted with care. If for any reason you are not completely satisfied with your purchase, please review our return policy below.

 

 

1. Your Right to Cancel (UK Customers)

 

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods.

You then have an additional 14 days to return the item to us.

To exercise your right to cancel, you must notify us in writing via email before returning the item.

 

 

2. Extended Returns Policy

 

In addition to your statutory rights, VIORENTINE. PARIS offers a 28-day return window from the date of delivery.

Items must meet the conditions outlined below.

 

 

3. Return Conditions

 

To be eligible for a return:

  • Items must be unused, unworn, and unwashed

  • All original tags must remain attached

  • Items must be returned in their original packaging

  • No signs of wear, perfume, deodorant marks, makeup stains or damage

  • Footwear must be returned with original box in protective outer packaging

 

For hygiene reasons, the following items are non-returnable:

  • Bodysuits

  • Lingerie

  • Swimwear

  • Earrings

  • Items marked as “Final Sale”

We reserve the right to refuse returns that do not meet these conditions.

 

 

4. Return Costs

 

Unless the item is faulty or incorrect:

  • Return shipping costs are the responsibility of the customer.

  • Original shipping costs are non-refundable.

 

We recommend using a tracked shipping service, as we are not responsible for items lost in transit.

 

 

5. Faulty or Incorrect Items

 

Under the Consumer Rights Act 2015, you are entitled to a refund, repair, or replacement if your item is faulty.

If you receive a defective or incorrect item:

  • Contact us within 48 hours of delivery

  • Provide clear photographic evidence

  • Do not return the item without prior confirmation

 

If approved, we will cover the return shipping costs and offer a replacement or full refund.

 

 

6. Refund Process

 

Once your return is received and inspected:

  • Refunds will be processed within 7–10 working days

  • Refunds will be issued to the original payment method

  • You will receive confirmation via email

 

Please note:

Processing times may vary depending on your payment provider.

 

 

7. Late or Missing Refunds

 

If you have not received your refund:

  1. Check your bank account again.

  2. Contact your card provider.

  3. Contact your bank.

 

If you have done all of this and still have not received your refund, contact us at:

info@viorentine.com

 

 

8. Exchanges

 

We do not offer direct exchanges.

If you wish to exchange an item:

  • Return the original item

  • Place a new order separately

 

 

9. Risk & Responsibility

 

Ownership and responsibility for goods pass to the customer upon confirmed delivery to the provided address.

VIORENTINE. PARIS is not responsible for failed deliveries due to incorrect address details provided at checkout.

 

 

10. International Orders

 

For orders shipped outside the UK:

  • Customers are responsible for return shipping

  • Duties and taxes are non-refundable

 

 

11. Return Address

 

Return instructions will be provided upon approval of your return request.

Please do not send items back without prior authorization.

 

 

Contact Us


Customer Care

VIORENTINE PARIS

Email: info@viorentine.com


We are committed to delivering timeless elegance with confidence.